CUSTOMER AREA

HOW CAN I LOG IN TO THE RAIN BOOT WEBSITE?

In your account dashboard, you can see your latest orders, manage shipping and invoicing options, and edit your details and password. You can log in before or when placing an order once you enter the shipping information. Isn’t it easy?

I WANT TO CHANGE MY INFORMATION

In your account dashboard, you can see your latest orders, manage shipping and invoicing options, and edit your details and password. You can log in before or when placing an order once you enter the shipping information. Isn’t it easy?

I FORGOT MY PASSWORD!
HELP!

Relax, everything is going to be alright. In your account dashboard, you can edit your password.

HOW CAN I TRACK MY ORDER?

In your account dashboard, you can see your latest orders.

SIZE GUIDE

SIZE CHART

PAYMENT

WHAT PAYMENT METHODS ARE AVAILABLE?

Credit and Debit Cards, Multibanco and MBway.

EXCHANGES & RETURNS

HOW CAN REQUEST AN EXCHANGE/RETURN FOR A PRODUCT THAT WAS BOUGHT ONLINE?

You can send an email to hello@galochasbycubanas.com or, if you like, you can go to our brick-and-mortar store located in Lisbon.

I HAVE REQUESTED FOR A PRODUCT EXCHANGE.
WHEN AM I GOING TO RECEIVE MY PRODUCT?

The delivery time (business days) starts the first business day after the shipping date (excluding holidays in the country of origin or destination). • Mainland Portugal – Next day delivery • Portuguese Islands – 5/6 days • Mainland Spain and Spanish Islands – 24h/48h • Other European countries – 3/7 days • Other countries in the World – 5/10 days I have requested for a return. When am I going to be reimbursed? Orders paid by credit card, 5-10 days.

I HAVE REQUESTED FOR A PRODUCT RETURN.
WHEN AM I GOING TO BE REIMBURSED?

For orders paid by card, 5-10 days. For Multibanco, you must send your bank account number to the email address hello@galochasbycubanas.com and we will reimburse you within two business days. For orders paid through MBway, the reimbursement time will depend on the time the issuing bank will take to process it.

HOW LONG DO I HAVE TO REQUEST FOR AN EXCHANGE/RETURN?

Under the Law, Buyers have 14 (fourteen) days from the date the products are received to decide whether or not they like such products, and in case they don’t they can return such products and will be reimbursed through the payment method used to place the order. In case the Buyer wishes to exchange the product, he/she must inform that in an email to hello@galochasbycubanas.com and explain the reason for such exchange as well as indicate which product he/she wishes to exchange it for and, in this case, he/she must duly pack such product which must be in perfect condition. Oh Yeah! Simple. Yes, ma’am.

WHAT CONDITION SHOULD THE PRODUCT BE IN WHEN RETURNED?

The product must be returned in the original box and can’t have been worn.

WHO PAYS FOR SHIPPING COSTS IN THE EVENT OF A RETURN AND EXCHANGE?

In this case, the Buyers will pay for all shipping costs to return one product and receive the other. Such products shall be returned and delivered by mail. Careful measures shall be taken when returning such product so that it remains in a good condition (selling condition) and it must be returned in the original package. Accordingly, if the package is damaged and the returning product is deemed to have been worn, we will not accept it.

WHAT IF THE PRODUCT HAS A MANUFACTURING DEFECT?

If the product has a manufacturing defect, the customer will have to contact us via the email hello@galochasbycubanas.com to address the problem.

DELIVERY TIME & COST

DELIVERY TIME

The delivery time (business days) starts the first business day after the shipping date (excluding holidays in the country of origin or destination). • Mainland Portugal – Next day delivery • Portuguese Islands – 5/6 days • Mainland Spain and Spanish Islands – 24h/48h • Other European countries – 3/7 days • Other countries in the World – 5/10 days

WHAT IS THE SHIPPING COST?

It depends on the country of destination and the number of pieces being shipped. For example, for a pair of RAIN BOOTS: to Portugal it is 3.90 Euros, to other European countries it can cost up to 20.90 Euros, such as Zone 6 (Finland, Norway, Romania, Bulgaria).

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